Return Policy

For the company WUW CORP LTD trading as Win U Watch, our returns policy is as follows:

1. Returns Due: to the nature of prize competitions, Win U Watch operates a no returns or refund policy. Once an entry has been submitted and payment has been made, it is considered final and cannot be cancelled, refunded or returned for any reason.

2. Faulty Products: If you receive a product from Win U Watch that is faulty or damaged, please contact our customer service team at contact@winuwatch.uk We will assess the issue and provide a solution which may include a repair, replacement or refund at our discretion.

3. Delivery Errors: If you receive a product that is not what you ordered, or if it is missing parts or components, please contact our customer service team at contact@winuwatch.uk . We will investigate the issue and provide a solution which may include a replacement or refund at our discretion.

4. Shipping Costs: Win U Watch is not responsible for the cost of shipping returns, repairs or replacements. Customers are responsible for ensuring that any returned products are adequately packaged and insured to prevent damage during transit.

5. Processing Time If: a refund is approved, it will be processed within 14 business days from the date of approval. The refunded amount will be credited to the original payment method used to make the purchase.

Please note that this policy does not affect your statutory rights as a consumer under applicable law.